Muskegon County Airport

All employees, particularly the lady at the counter, were super friendly and helpful and went above the call of duty to make our experience a pleasant one. Thank you!!!

**********

Everyone at the counter is helpful, kind and friendly. TSA is also incredible! A GREAT place.

The PEOPLE make it impressive.

**********

It is so much easier to check in here. Everyone is so helpful. I don't know why anyone would go to Grand Rapids.

**********

So today after a VERY long trip for work I came home to good ol cold Michigan....

My car was pretty much boxed in by the snowdrifts, I didnt have a jacket... It was FREEZING!!!

So, I managed to wipe some of the snow off my car and rocked my way out of the parking spot....

Upon making my exit and paying my parking fee, the parking attendant Josie smiled and welcomed me back to Michigan. She went on to notice all the snow that was still left on my car and grabbed her big snowbrush and brushed off my car completely!!! I started to get out of the car and she said to get back in there... so I did... I sat there in shock as this woman brushed my car off in sub zero wind chills.

I asked her for her name so that I could send this on to somebody at the airport. She went above and beyond the typical customer service we have all accepted.

So... thanks for giving good people jobs. Josie made my day.

**********

I have already told two friends about it and plan on telling more.... Go MKG!

Great Experience.Will now fly here instead of GRR!

**********

Best airport on earth! The staff is always friendly and goes out of their way to be helpful. We love Muskegon Airport. Keep up the good work. Thank You!

**********

Thanks for providing internet @ no cost. Flying from MKG is easy and convenient.

**********

NW ticket agent was highly knowledgeable and helpful.

**********

Kim at checkin was very nice and helpful!

**********

The staff is always very helpful when I fly with my handicapped child! Thank you for making my trip easier. I always try to fly thru Muskegon Airport because everyone is GREAT!

**********

All of your people are very friendly and helpful. Please get Chicago service so that Muskegon will have more appeal and be able to continue as a commercial airport.

**********

The security lady who verified ID & boarding pass made an extra effort to help me. I had gels in the suitcase. I had forgot about them. She bought a Ziploc bag and got it through. Exceptional person/service beyond the call of duty.

**********

Muskegon is just plain easier and the restaurant is one of the best at any airport. -DP

**********

People at the security gate were very helpful and friendly. Explained well, baggage checkers were helpful and friendly too! -CF

**********

I was met unloading my bags by the parking attendant, Trina. She was very helpful. Rolled my bags and showed my wife where to go. I parked my rental car and my wife met me with our tickets - less than 5 minutes after arrival, I was ready to go through security. Excellent!! This is a first in my years of travel. -DD

**********

Great, friendly service. A wonderful place to accommodate us in poor weather. -AM

**********

I think some of the TSA employees and Mesaba personnel are the nicest I've encountered anywhere. - DP

**********

This has been the best overall service I've ever had! Your employees were very friendly and helpful. Thank you so much! -LH

**********

Chanel and Eric were very friendly, helpful and professional. We will definitely fly Midwest again. Very comfortable planes and very good service. -SP&DP

**********

Debbie (NW manager) is always friendly and upbeat. -JR

**********

Muskegon makes you feel like you're part of their family and when you travel as much as I do, you really appreciate this. -SD

**********

Our airport looks so beautiful with all the flowers and plantings. I returned last night from a particularly grueling trip to Philadelphia. The flowers were a wonderful sight to come home to. I felt proud that visitors to our airport would also see them and enjoy their beauty. Definitely an important boost to Muskegon's image. Please extend a thanks and sincere appreciation to the people that planted the flowers. They did a terrific job making our airport look so great! -AJ

**********

Fly Muskegon?
You Bet We Do!

While we were gone, Muskegon received more than a foot of new snow and surely, we worried, our vehicle will be buried in the white fluffy stuff. Much to our surprise, our vehicle was absent of any snow and we immediately thanked Mother Nature for her gift - that is, until I saw a "smiley face" on our windshield that indicated that the management and staff of the Muskegon Airport had cleaned our vehicle of snow for our arrival.

We are frequent travelers on both Northwest and MIdwest, and we are frequently asked why we do not consider Grand Rapids when flying. They always advise the pricing usually is cheaper and airline options, by far, better.

Well, now we have another reason why we prefer to fly Muskegon: better personal service.

We do not know who is responsible for taking time to uncover our vehicle, but we would like to thank that person for making our arrival in Muskegon an even more pleasurable one!

Thank you! BB & DB

**********

Your TSA crew, Cathy Peterman and Jeff Simmons, were very professional yet very cordial.
Congrats! -JS

Back to Airport News